CONSUMER PROTECTION ACT,
- The Consumer Protection Act, 1986 was enacted to protect the interests of the consumers.
This is an important landmark legislation in the field of consumer protection as
it provides for establishment of three-tier quasi-judicial consumer disputes Redressal
machinery at the District, States and National levels to render simple, inexpensive
and speedy justice to consumers. These Redressal agencies have the jurisdiction
to adjudicate the complaints received from consumers against any defect in the goods
purchased or deficiencies in the services availed or any other trade practice. The
Act also provides for establishment of Consumer Protection Councils at the Central,
State and District levels which are Advisory Bodies to promote and protect the rights
- Besides the National Consumer Disputes Redressal Commission (NCDRC) at the national
level, 35 State Consumer Disputes Redressal Commissions (State Commissions) and
618 District Consumer Disputes Redressal Fora (District Fora) are functional in
the country as on 31.03.2014. These Consumer Fora have collectively disposed of
over 91.10% of the total of 41,18,530 cases filed since inception.
- The Consumer Protection Act, 1986 has been earlier amended three times in the years
1991, 1993 & 2002 to make the act more purposeful in order to widen the scope and
to strengthen the functioning of Consumer Fora further amendment is under process.
DEFINITION OF CONSUMERS
As per Consumer Protection Act, 1986, “Consumer” means any person who buys or avails
of any service for a consideration which has been paid or promised or partly paid
and partly promised under any system of deferred payment etc. (for details refer
to Section 2(1)(d) of CP Act, 1986).
- The right to be protected against the marketing of goods and services which are
hazardous to life and property.
- The right to be informed about the quality, quantity, potency, purity, standard
and price of goods or services as the case may be, so as to protect the consumer
against unfair trade practices.
- The right to be assured, wherever possible, access to a variety of goods and services
at competitive prices.
- The right to be heard and to be assured that consumer’s interests will receive due
consideration at appropriate fora.
- The right to seek redressal against unfair trade practices for restrictive trade
practices or unscrupulous exploitation of consumers and
- The right to consumer education.